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Returns

Should you recieve your item and it is not quite as you expected you can return it to us for a full refund within 7 days of your receipt. Please inform us in writing that you will be returning the item and be sure to include a cover note with the item detailing the reason for the return and your contact details.

The rights to return the goods to us as referred to above will not apply in the following circumstances: -

in the event that the product has been used

in the event that all original packaging is excluded

to any products that we have customised specifically for you

All goods must be returned unused and with their original packaging with all contents included for a refund to be granted. When returning goods to us it is your responsibility to ensure that the items arrive safely. We cannot accept any responsibility for items lost in transit, therefore we always recommend that you use Royal Mail's "Tracked Signed For" or "Special Delivery" services, or alternatively a courier, so that you are covered by insurance in the event of a missing parcel.

It is important that you contact us in advance of returning goods to advise that you will be doing so, for what reason and also to obtain return instructions. 

Please return your items to the following address:

Europens returns department

Unit 9a Dickensons Lane

Woodside Green

London

SE25 5HJ

We will give you a full refund of the amount paid within 30 days or an exchange credit as required, less (if for any reason the costs have not been paid by you) the costs of delivery to us.

Should you have any queries regarding a return please do not hesitate to contact a member of our customer service team on customerservice@europens.co.uk