Contact Us

Before you go to the trouble of calling or emailing us, try searching the Help / FAQs section if you have a general query about shopping with us.

If your query is about your order, or If you're experiencing difficulty placing an order, email us or call 01634 715 050 (UK) and we'll try to resolve your issue as quickly as possible.

Holiday Opening Hours 2020:

Thursday(Christmas Eve) Closed
Friday (Christmas Day) Closed
Saturday (Boxing Day) Closed
Sunday Closed
Monday (Boxing Day (Observed)) Closed
Tuesday 8:30am–4:30pm
Wednesday 8:30am–4:30pm
Thursday (NEW YEARS EVE) 8:30am–2pm
Friday (NEW YEARS DAY) Closed

Call our Customer services team

01634 715 050 (UK)

+44 (0)1634 715 050 (international)

10:00 - 17:30, Monday - Friday (call charges vary according to service provider).


Email us

If you wish to contact us by email. Please email:

If it's a website query, it's helpful if you copy and paste any relevant links into your email.

We aim to respond within 1 working day (Monday - Friday) of receiving your email.


Write to us

Europens, 35a Riverside, Sir Thomas Longley Road, Medway City Estate, Rochester, ME2 4DP